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Order transaction failed, no record

Discussion in 'Marvelous Gaming Store' started by Alone, Feb 25, 2021.

  1. Alone

    Alone New Member

    Steam ID：76561198352875681
    When I made the payment, the network was not very good and I refreshed the webpage. After deducting my money, I did not receive the goods, and the transaction record could not be found on the store.
    The situation is similar to his.(https://mgftw.com/threads/order-failure-no-history-recorded.7069/)

    Order items :
    1. Dying Beserker

    Total : 5.14 EUR
     

    Attached Files:

    Alone, Feb 25, 2021
    #1
  2. marvel

    marvel Head Administrator Staff Member

    Hi,

    The payment shows incomplete for us, so I'm pretty sure no money is deducted from your account. I see it tried this 3 times:

    [​IMG]

    So I can only suggest to try to order it again.

    Thanks!
     
    marvel, Feb 25, 2021
    #2
  3. Alone

    Alone New Member

    I received your reply. Then I opened my Alipay account and found the refund. Thank you for solving the problem，I'll buy it again ^ ^
     

    Attached Files:

    Alone, Feb 25, 2021
    #3
  4. marvel

    marvel Head Administrator Staff Member

    I can see it worked now!
     
    marvel, Feb 25, 2021
    #4