Exchange token failed (Not sure if this the right place to post it)

So I was trying to exchange the tokens for "It wasn't that high Buff" and never got it in my !inv. I got an error message instead.

[PR] Exchange successful!
[NOTICE]Error sending message -> REPORT TO ADMINISTRATORS

For some reason I can't seem to upload a picture without making it look like a thumbnail. Therefore, use this link for a better image.
http://s21.postimg.org/i44zd0mgn/2016_02_21_00001.jpg

If nothing can be done, is it possible to get the tokens back so that I might at least get deer head.

 

This is his ID: STEAM_0:1:2658887

 

Yes, thank you. Klinky is correct, it is STEAM_0:1:2658887

 

Just to confirm that I did get my tokens. Thanks, you're the best