This is a list of some FAQ's regarding MG Store orders: 1.) I placed my order, why haven't I received it? Orders have to be manually processed. ETA is usually "within 24 hours." Most orders are credited almost immediately or within a couple hours. 2.) What can I do to help speed up the order process? At the very least, tell us your in-game name; it helps more to go to "Statistics," (HLStatsX) and find your STEAM_ID in the 1:234567 format. 3.) I earned a Store item in a quest. I want to give it to my friend; how do I do that? You don't; unless the store item has an order # attached to it, items can't be gifted. 4.) How do I buy items for someone else? Can I buy a Donor account for someone else? You can buy anything for anyone you want. All you have to do is use the NOTES section of the order... Example: "Please transfer X to Steam ID 1:234567 and give the MG Premium Account to 2:345678." It is not difficult to buy for others; just tell us how you want it distributed. 5.) How do I contact the Store regarding my order? firstname.lastname@example.org It is not necessary to start a thread for things you have not immediately received, or every time you place an order.